If your game is not working for technical reasons, we are here to help.
Before submitting a support request, be absolutely sure to check out the most common problems here: Frogwares Support Knowledgebase. This is the fastest way to solve your issue.
If you haven’t found your problem described in the knowledgebase, please fill out the support request form below. We’ll be in touch.
Most of the time, if the game can’t launch without any explanation or if you meet graphic or sound problems while playing:
- Check your computer requirements are compatible with those recommended by the game.
- Check DirectX version as well as your graphic and sounds drivers: your computer has to be updated regularly. Generally an update older than 6 months is too old.
And please don’t forget: if display is slow while playing, don’t hesitate to change settings in the game menu in order to lower the graphic quality or the screen resolution in game.